About West Drive

West Drive is a consumer products company dedicated to providing high-quality, trusted products that help people care for the things they value. Our portfolio includes established household and automotive care brands, such as Goddard's Fine Cleaners & Polishes and Formula 1 Auto Care, with products distributed and sold throughout the United States and internationally.

As a growing company with a small, collaborative team, we take pride in our commitment to quality, customer satisfaction, and long-lasting business relationships. At West Drive, every team member plays an important role in supporting our customers, strengthening our brands, and contributing to the company's continued success.

We are seeking a dependable, detail-oriented, and enthusiastic Operations Coordinator to join our team at our corporate office in Mequon, Wisconsin.

About the Role

The Operations Coordinator plays a vital role in ensuring a positive customer experience while supporting the daily operations of our business. This position is responsible for processing customer orders, responding to inquiries, coordinating order fulfillment, and maintaining strong relationships with our diverse customer base.

Working with wholesale and retail partners, distributors, and individual consumers, the Operations Coordinator will serve as an important point of contact between our customers and internal departments. The role requires strong organizational skills, attention to detail, and the ability to communicate effectively while managing multiple priorities.

This position reports to the Supply Chain Manager and works closely with our Operations and Sales teams to ensure orders are processed accurately, customer needs are addressed promptly, and business operations run smoothly.

The ideal candidate enjoys working with people, takes ownership of their responsibilities, and thrives in a collaborative, fast-paced environment.

Key Responsibilities

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Customer Service & Relationship Management

• Respond promptly and professionally to customer inquiries via phone and email, providing product information, order assistance, and general support.
• Build and maintain positive relationships with existing customers, including retail partners, wholesale accounts, distributors, and direct-to-consumer shoppers.
• Assist customers with questions regarding product availability, order status, and fulfillment timelines.
• Proactively communicate with customers to resolve order discrepancies, address concerns, and ensure a positive overall experience.
• Follow up with existing customers regarding previous purchases, potential reorder needs, and opportunities to maintain ongoing busness relationships.

Order Processing & Fulfillment Coordination

• Receive, review, and accurately process customer orders submitted through digital order forms and other established channels.
• Enter and manage customer orders within the company's integrated order processing and inventory management systems.
• Coordinate with warehouse personnel to initiate fulfillment requests and ensure customer orders are prepared and shipped accurately and efficiently.
• Verify order details, product availability, and customer information to minimize processing errors and delays.
• Work with internal teams to resolve discrepancies between customer orders, inventory availability, and fulfillment capabilities.
• Maintain accurate records of customer orders, communications, and related activities.

Internal Communication & Operational Support

• Collaborate with the Operations, Supply Chain Management, and Sales teams to facilitate efficient order processing and customer support.
• Communicate important customer feedback, order issues, and account-related updates to appropriate team members.
• Assist with ongoing improvements to customer service procedures, order management processes, and overall operational efficiency.
• Support additional customer service and administrative responsibilities as needed to contribute to the team's success.

Qualifications & Requirements

We are looking for a motivated professional who demonstrates strong communication skills, organizational abilities, and a commitment to providing excellent customer service.

Required Qualifications:

• 3+ years of experience in operations, logistics, customer service, sales, or order processing.
• Experience working with customer service systems or order management software.
• Proficiency in Microsoft Office applications.
• Fluency in English, with strong written and verbal communication skills.
• Excellent organizational skills and the ability to manage multiple tasks and priorities.
• Strong attention to detail, problem-solving abilities, and a customer-focused mindset.
• Dependable, hardworking, and persistent in following through on responsibilities.
• Positive, enthusiastic attitude and a willingness to collaborate with others.

Preferred Qualifications:

• Previous experience in customer service, order processing, or shipping and receiving operations.
• Familiarity with Enterprise Resource Planning (ERP) systems, such as Oracle, SAP, Microsoft Dynamics, or Sage.
• General understanding of customer service, sales, and order fulfillment processes.
• Experience with productivity software, including Microsoft Office and Adobe applications.
• An associate's or bachelor's degree is preferred but not required.

Work Environment & Schedule

This is a full-time, on-site position based at West Drive's corporate office in Mequon, Wisconsin.

The standard work schedule is Monday through Friday, 8:00 AM to 5:00 PM, totaling 40 working hours per week.

The Operations Coordinator will work in a professional office environment alongside a close-knit team of colleagues across multiple business functions. The position offers an opportunity to develop meaningful working relationships, contribute directly to daily business operations, and gain experience supporting a diverse portfolio of nationally recognized consumer brands.

Compensation & Benefits

West Drive offers a competitive benefits package to support the health, well-being, and financial security of our employees.

Benefits include:

• Health, Dental, and Vision Insurance

• Paid Time Off (PTO)

• 401(k) Retirement Plan

• Health Savings Account (HSA)

How to Apply

Interested in joining the West Drive team?

We welcome applications from motivated individuals who enjoy helping customers, solving problems, and contributing to a collaborative work environment.

To apply, please complete the Careers Contact Form on our corporate website at westdrive.com, making sure to attach your current résumé when submitting your application.

Alternatively, candidates may apply directly through any of our active job postings on external employment platforms, including LinkedIn, Indeed, and ZipRecruiter.

We look forward to learning more about you!